Shipping policy

At Lovinel, we want your shopping experience to be smooth, reliable, and worry-free from start to finish — from the moment you place your order until it arrives at your door. We currently ship exclusively within the United States and work to deliver every shipment safely and on time.

Delivery Areas
Lovinel currently delivers orders only within the United States. International shipping is not available at this time.

Order Cut-Off Time
Orders placed after 5:00 PM (ET — New York/Washington, D.C. time) or on weekends/holidays will be processed on the next business day.

Processing Time
Once your order is received, our team carefully prepares your items for shipment.
• Processing time: 1–3 business days (Monday to Friday)
During this time, your products are securely packaged and handed over to our logistics partners.

Shipping Time
After your order is shipped, the estimated delivery time is:
• Estimated delivery time: 6–12 business days (Monday to Friday)

Delivery times may vary slightly depending on carrier delays, peak-season volume, weather conditions, or address verification. We always strive to deliver your order as quickly as possible.

Shipping Costs
For a pleasant and transparent shopping experience:
• Shipping is free for all orders within the United States.

There are no hidden fees at checkout.

Order Tracking
Once your order has been shipped, you will receive a confirmation email with your tracking information. You can track the progress of your package at any time using the tracking link provided.

Delivery Issues
If your package is delayed, missing, or arrives damaged, please contact us as soon as possible at info@lovinel.com. We care deeply about your experience and will do our best to resolve any issue quickly and fairly.

Incorrect Address
Please ensure your shipping address is entered correctly at checkout. Lovinel is not liable for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at info@lovinel.com so we can try to help before the order ships.

Our Delivery Partners
We work with reliable carriers in the United States, including:
• USPS
• UPS
• FedEx
• DHL (where applicable)

Questions?
If you need help with your delivery or have concerns, please do not hesitate to contact us. We are here to help and will do our best to ensure your Lovinel order arrives safely.

Contact

Email: info@lovinel.com
Phone: +1 307-400-2048

Opening Hours:
Monday to Friday: 8:00 AM to 5:00 PM (GMT+10:00)
Saturday and Sunday: Closed

We strive to respond to all emails and inquiries within 1–2 days.