Terms of service

OVERVIEW
Welcome to Lovinel! The terms “we”, “us” and “our” refer to Lovinel. Lovinel operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Lovinel is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (these “Terms”) together with any policies referenced herein describe your rights and responsibilities when you use the Services.

Please read these Terms carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy here. If you do not agree, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT
By using the Services, you represent that you are at least the age of majority in your place of residence, and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.
To use certain Services (including purchasing products), you may be asked to provide information such as your email address, billing details, payment details, and shipping information. You represent and warrant that the information you provide is accurate, current, and complete, and that you have the legal right to provide it.
You are solely responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS
We strive to display product information as accurately as possible. However, colors and product appearance may vary due to device type and display settings.
We do not guarantee that the appearance or quality of products will meet your expectations or match what you see on your screen.
Product descriptions and availability may change at any time without notice. We may discontinue products at any time and may limit quantities by person, household, region, or jurisdiction.

SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order at our discretion. Your order is not accepted until we confirm acceptance and payment is processed.
Please review your order carefully before submitting. Once an order has been accepted or shipped, we may not be able to accommodate cancellation or changes.
If we cancel or change an order, we may attempt to notify you using the email, billing address, and/or phone number provided.
Returns and refunds are governed solely by our Refund Policy here.
You represent and warrant that your purchases are for personal or household use and not for resale or export.

SECTION 4 – PRICES AND BILLING
Prices, discounts, and promotions may change without notice. The price charged is the price shown at checkout at the time your order is placed and will be reflected in your confirmation email.
Unless stated otherwise, prices do not include applicable taxes, shipping, handling, customs, or import charges.
You agree to provide current, complete, and accurate purchase, payment, and account information. You agree to promptly update your information (including email address and payment details) so we can complete your transactions and contact you if needed.

SECTION 5 – SHIPPING AND DELIVERY
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs, or events outside our control.
Once we transfer products to the carrier, title and risk of loss pass to you (to the extent permitted by applicable law).

SECTION 6 – INTELLECTUAL PROPERTY
The Services and all content included on the Services (including trademarks, logos, text, images, graphics, reviews, video, and audio, and the design and arrangement thereof) are owned by Lovinel or its licensors and are protected by intellectual property laws.
You may use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written consent.
Nothing in these Terms grants you any license or right to use our trademarks or other intellectual property except as expressly stated.

SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools that we do not monitor or control. You acknowledge and agree that these tools are provided “as is” and “as available” without warranties or endorsements, and we are not liable for any issues arising from your use of them.

SECTION 8 – THIRD-PARTY LINKS
The Services may include links to third-party websites or services. We are not responsible for third-party content, accuracy, policies, or practices. Accessing third-party sites is at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY
[NOTE TO MERCHANT: This section accurately characterizes Shopify’s relationship with your store and should not be removed or modified.]
Lovinel is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Lovinel. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Lovinel, including any injury, damage, or loss resulting from purchased products and services. You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Lovinel.

SECTION 10 – PRIVACY
Our collection and use of personal information is described in our Privacy Policy here. Certain personal information may also be subject to Shopify’s Privacy Policy, which can be viewed here.

SECTION 11 – FEEDBACK
If you submit ideas, suggestions, reviews, or other content (“Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any media for any purpose, including commercial purposes.
You represent that you own or have the necessary rights to provide the Feedback and that it does not violate any law or the rights of others.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
We may correct errors, inaccuracies, or omissions and update information at any time without prior notice (including after you submit an order). We do not guarantee that all information on the Services is complete, accurate, or current.

SECTION 13 – PROHIBITED USES
You may use the Services only for lawful purposes. You may not use the Services to violate laws, infringe intellectual property, harass or harm others, transmit malicious code, scrape or harvest data, interfere with security features, or otherwise misuse the Services.
We may suspend or terminate access if we believe you have violated these Terms.

SECTION 14 – TERMINATION
We may terminate or suspend your access to the Services at any time, without notice, at our sole discretion. You remain responsible for amounts due up to the termination date.
Provisions that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and indemnification) will survive.

SECTION 15 – DISCLAIMER OF WARRANTIES
The Services and all products are provided “as is” and “as available,” without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, to the fullest extent permitted by law.
We do not guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free.

SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Lovinel and its affiliates, partners, officers, directors, employees, agents, contractors, service providers, and licensors will not be liable for any indirect, incidental, punitive, special, or consequential damages, including lost profits, lost revenue, lost savings, loss of data, or replacement costs, arising from your use of the Services or products purchased through the Services.
In jurisdictions that do not allow certain limitations, liability will be limited to the maximum extent permitted by law.

SECTION 17 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Lovinel, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any claims, losses, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of your breach of these Terms, your violation of law, or your infringement of the rights of a third party.

SECTION 18 – SEVERABILITY
If any provision of these Terms is found unlawful, void, or unenforceable, that provision will be enforceable to the fullest extent permitted and the remaining provisions will remain in full force and effect.

SECTION 19 – ENTIRE AGREEMENT
These Terms, together with any policies referenced herein, constitute the entire agreement between you and us regarding the Services and supersede any prior agreements or communications.

SECTION 20 – GOVERNING LAW
These Terms and any disputes arising out of or relating to the Services will be governed by the laws of the United States (and, where applicable, the state whose courts have jurisdiction), without regard to conflict of law principles.

SECTION 21 – CHANGES TO TERMS
We may update these Terms from time to time by posting changes on this page. Your continued use of the Services after any changes are posted constitutes acceptance of those changes.

SECTION 22 – CONTACT INFORMATION
Questions about these Terms should be sent to us at info@lovinel.com.

Contact Details
Email: info@lovinel.com
Phone: +1 307-400-2048

Opening Hours:
Monday to Friday: 8:00 AM to 5:00 PM (GMT+10:00)
Saturday and Sunday: Closed

We strive to respond to all emails and inquiries within 1–2 days.